Live chat is a real conversation starter.
Time to chat up your customers.
Live chat lets you start communicating with prospective customers the second they hit your website. It's great for sharing basic information and offering customer support, and it lets you begin the sales process immediately. Our live chat website solution is ideal for businesses of all shapes and sizes.
Leave the scripting to us.
Our customer service pros understand the fine art of dealing with the public, so trust us to write agent scripts that are professional, courteous and on-brand. All you need to do is give us your most common scenarios and we’ll prepare easy-to-follow scripts for your live agents. It's that simple!
Save on customer service.
Not every business needs dedicated customer support, but many can save a tremendous amount of time and money with online chat solutions. Agents can assist multiple customers at once, and it’s often easier to relay information via text than it is to talk a customer through it on the phone.
Be a better resource.
Live chat is a great way to share digital resources like online maps, instructional documents, warranty information, and more – just paste the link in the window and click send. Similarly, online chat can come in extremely handy in overcoming language barriers and working with customers who have disabilities.
Make your site a sales conversion tool.
Initiate the sales process the moment a customer starts engaging with your site. This is an ideal solution if your business books a lot of appointments, has a long sales process, or serves people who need immediate help. For sales conversions, web chat is where it's at!
The next best thing to a handshake.
Live chat is a great way to give your brand a human touch. The customer has instant access to your brand and is able to talk through his or her pain points. We love sharp web content too, but nothing beats a real conversation.
Way better than a phone, a pen, and a notepad.
With live chat, you get a digital record of customer interactions. This is perfect if you’re planning to follow up with a sales call or you want to greet the customer by name when they show up at your door. And why wouldn't they show up? You have live chat.